Job Protocols

1 Call Charge

Call Out Charge:

Is Transport with Inspection Fee.

$80  to $100  for Most Brands and need refer to the online booking form Price List. However call charge is waive if quote is accpeted.

$120  for Super High End Brand   Like Meile, Gagganau, De Detriche, Lorenge, SubZero, Sholtes, Smeg, Siemens and KupperBush. Gas Dryer, Heat Pump Dryer, Steam Dryer, Steam Washer, Coffee Machine, etc or 2 layer washer and all Integrated Appliances  ($150)

For Residential Only:

2nd items onward Call Charge less $20 transport each and When Quote Accepted Call Charge is Waived.

Commercial Items   $150:

Irregarless of brand or type, even for 2nd  items onward  and Can waive $100 if quote is accepted.

2 Price Range

Repair Price range:

$100 to $200 for Econ Brand and

$200 to $400 for High End Brand for Minor Repair.

Major Repair from $400 to $600 onward dependent on Brand, site condition and fault nature to be determine after on site inspection.

All quote does not including call charge.

Call charge will be waived if quote is accepted

to proceed individually.

All prices given by Customer Service are just estimates and may differ after Tech onsite inspection. Customer cannot dispute to insist on the Price Guide from enquiry.

We do not carry all parts as We are a multi brand multi model service company and will not be able to keep all stocks and price are subjected to confirmation & availability by suppliers.

50% confirmation deposit is needed for follow-up visit for Search & Purchasing. 

3 Add On Cost

Add-On cost :

Work Risk and Difficulty Ranging $30 to $90 in the Quote is payable   If Work is above Ceiling or Concealed in Cabinet or external of house or need extra manpower or extra work for dismantling inspection like conceal fridge, dishwasher or Conceal wine chiller, Chimney/ Island/ Recessed Hood  etc.

All Add-on Cost  cannot be Waive like emergency charge, work risk cost, job difficulty.

Add-on cost $30 for All Concealed Appliances, Above ceiling, wall hung and stack up conditions.  Commercial Items    will be $50.

Our on-site inspection DO NOT REQUIRE DISMANTLING unless necessary as our techs are able to derive the Quote by SOP Inspection and Testing.

4 Payment

HomeUnited Payment Protocol:

Pre payment is required if Payer is not

on-site and need to  PayNow to 89456948  for Inspection Fee and Quote Accepted to proceed.

All Commercial Items will need   Advance payment.

All payment must be immediate on completion. All Add on cost item cannot be waived. Only call charge can be offset on acceptance of our quote.

Upon acceptance of our quotation a 50% deposit is required for follow up preparation for Purchase of Part, Product or Processes.

5 Abandon Fee

Abandon fee $30 to $100:

Abandon fee is for time and effort spend in trying to repair but abandoned, pre-informed by technician before work.

If quote is accepted and while on job process if found hidden complication will need add on cost & if decide to abandon, will need to pay abandon fee as inform by tech.

Commercial Items  will be $150 to $300.

However if Customer accept follow-up major repair, the Abandon fee can be offset but not for new product replacement.

6 Re Visit / Complain

REVISIT TRANSPORT $20:

If the quote is not accepted on-site, the Call Charge Inspection Fee Is Compulsory Payable without dispute and when accepted later, the customer will need to pay re visit transport $20 and Commercial Items   will be $50.

During warranty Period, a Complain Visit Transport $10 is Payable and any part warranty standard 3 month if expired will be payable with special price within the Service warranty period.

The term of warranty will be specify by the Tech. varying according to the work quote and circumstances.